Refund policy

Returns, exchanges and refunds

davenza.shop is run by %s in Córdoba and sells women’s denim and skirts. This page explains how long you have to return something, what condition it must be in, and what we do about parcels that arrive damaged or never arrive. Your rights as a consumer under Spanish and European Union law are not affected.

Fourteen days to change your mind

If you are a consumer in the European Union you may withdraw within 14 calendar days of receiving the parcel, without giving a reason. Write to %s with your order number and the items, and hand the parcel to a carrier within 14 days of that message.

Denim and skirts must come back unworn, unwashed and with the tags attached. Try jeans on over underwear and keep the original fold; denim that has been worn for an evening shows at the knee and cannot be resold. Return postage is yours and we refund the price of the goods. If the return is our mistake — wrong item, wrong size against the order, a fault — we cover the return and the original delivery charge.

Damage or a wrong item: 48 hours

Open the parcel when it lands. A broken zip, a split seam, a missing button or an item that is not what you ordered should be photographed with the packaging and reported to %s within 48 hours of delivery. We replace it if stock allows, or refund it in full including delivery if it does not. Later reports are still examined.

A parcel that goes missing: 7 days

Every parcel is tracked. If the tracking stops moving, or the carrier marks a delivery you never received, contact us within 7 days of that scan. We open the carrier claim ourselves and reship or refund once it is resolved. The window is short because the carrier’s own claim deadline is short.

How refunds are paid

Returns are inspected within 3 business days of arrival and the outcome is emailed to you. An approved refund is issued to the original payment method within 14 days of that email; your bank may need another 3 to 5 business days to show it. An exchange is held for 48 hours and becomes a refund if the size has sold out.

Not accepted

Garments that have been worn, washed, altered or damaged after delivery, and items sold as final sale where that was stated before checkout. Faulty goods are covered in every case.